Refund & Returns Policy
At Fruit Inside, we want you to receive your order in good condition and enjoy every fruity bite. If there is a problem with your order, please contact us and we’ll do our best to make it right.
Damaged Products
If your Fruit Inside pouch arrives damaged, opened, leaking, or otherwise compromised during delivery, please contact us within 7 days of receiving your order.
Depending on the situation, we may offer a replacement or refund.
Spoiled or Defective
If you receive a product that appears spoiled, has an unusual smell, taste, or appearance, or has another genuine quality issue, please contact us within 7 days.
After reviewing the issue, we may offer a replacement or refund.
Incorrect Products
If you receive the wrong fruit, flavour, or pack size, please contact us within 7 days of receiving your order.
We will arrange a replacement with the correct product or provide another suitable resolution.
Change of Mind
Because our products are food items, we do not accept returns simply because you have changed your mind, do not like the flavour, or no longer want the product.
Opened Products
For hygiene and food-safety reasons, we generally cannot accept returns of products that have been opened or consumed.
However, if you believe an opened product has a genuine quality or safety issue, please contact us within 7 days and we will review the situation.
How to Request a Refund or Replacement
Please contact us within 7 days of receiving your order at hello@fruitinside.com with the following details:
- Your order number
- A brief description of the issue
- Clear photos or videos of the product
- Photos of the packaging, where relevant
Once we receive your request, we’ll review the issue and let you know the next steps.
Refunds & Support
If a refund is approved, it will be processed using the applicable payment method and according to the processing time of the relevant payment provider.
Email Customer SupportIslamabad, Pakistan
Email: hello@fruitinside.com